Privacy Policy

Privacy and Data Protection Policy

For the purpose of the Data Protection Act 1998 (the “Act”, the data controller of the website is Heavenly Sweets Ltd of Middle Barn, Eastover Farm, Salisbury Road, Andover, SP11 7BT.

We may change this Privacy from time to time. To ensure you are aware of our most current Privacy Policy, please visit this webpage regularly.

 

What information do we collect?

If you browse any of the Heavenly Sweets’ website (whether you register with us or not) we may collect information about your visit, including the device you use, where available your IP address, operating system and browser type, for system administration. The information we report is statistical data about our users' browsing actions and patterns. It does not identify any individual.

Once you place an item in your shopping cart and go to ‘check out’ (even if you do not complete the purchase and make the payment) on our website, we will collect your email address, choice of the item(s) and postal address if you have provided it, for the ease of your next visit. We also provide an option for you to tick and opt in to our email marketing, of which you can opt out at any time by clicking on the link at the bottom of any marketing email we send, or email to us at marketing@heavenlysweets.co.uk.

When you complete a purchase, we will collect your email address, postal address and payment details to process and delivery your orders. We will collect your telephone number as well if you provide it. The information we collect about your visits may then be linked to you on our system.

We will keep your purchase details and order history with us, and We may retain copies of any correspondence you send to us.

 

What do we do with the information we collect?

We use the information to provide you with products you have purchased. We also use the information for;

  • Processing your order
  • Notifying you about any change to your order
  • Answering your queries
  • Informing you about any major change required by regulations
  • Internal record keeping
  • Product development
  • statistical analysis to improve the website and our services to you
  • sending you marketing emails if you have opted in to receive it

 

Who do we share this information with?

We do not share your personal information with any third party.

In some critical circumstances such as system errors, our system partners may gain access to your information. The companies will only be permitted by us and action strictly for the required task.

We may also have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has requested us for it.

 

How to get copies of or amend the information we have collected about you?

You may request details of personal information which we hold about you under the data protection Act 1998. If you would like a copy of the information held on you, please write to us at the following address,

Heavenly Sweets Middle Barn
Eastover Farm
Salisbury Road
Andover
Hampshire
England
SP11 7BT

 

If you think any information we have about you is incorrect or incomplete, please contact us. We will correct or update any information as soon as possible.

 

How to opt out from our email marketing list?

We will only send you marketing email when you provide us with your consent.  You can opt out from our marketing list at any time by clicking on the link at the bottom of any marketing email we send, or email to us at marketing@heavenlysweets.co.uk.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online.

Linking

There are links to other websites which are not within our control. Once you have left any of the Website, we cannot be responsible for the protection and privacy of any information which you provide. You shall exercise caution and look at the privacy statement applicable to the website in question.

Changes to our Privacy Policy

Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email.